Customer engagement is evolving. Users want to ask and get answers to questions, learn about topics, complete tasks, and communicate via their preferred channel and at the time that is convenient for them. At the same time, public sector organizations are realizing that they need to innovate the way they support and engage their employees, users, and communities. They want to make information easier to access, improve user experience and engagement, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply. What can conversational AI and chatbots help public sector organizations do?

Read on AWS’s blog: https://aws.amazon.com/blogs/publicsector/4-ways-conversational-ai-amazon-lex-help-public-sector-transform-customer-engagement/